SECURUS TECHNOLOGIES Field Service Technician II in AMARILLO, Texas

Leading provider of telephone and software systems to the corrections industry. Our broad suite of products includes inmate communications services, investigative technologies, corrections/law enforcement/emergency information technology services, interactive voice response systems, and active global positioning systems (GPS) based offender monitoring devices. In the past two years we have invested $175 million in new technologies, products and patents and we are still growing and expanding. JOB SUMMARY The position of Field Service Technician II is established to install sites up to 72 phones, maintain and repair telecommunications, associated computer, networking, and electronic equipment, provide facility training or administrative support and maintain wiring per specifications and operational procedures. They may also provide installation assistance, training or troubleshooting assistance to a FSTI. DUTIES & ESSENTIAL JOB FUNCTIONS Install macs up to 72 phones, assist on major macs, maintain and repair telecommunications, associated computer, networking, electronic equipment, and wiring per specifications and operational procedures at correctional facilities. Provide installation assistance, training or troubleshooting assistance to a FSTI Provide administrative services on as needed basis or dedicated to a particular customer: data entry including PIN/PAN, blocks/unblocks, customer reporting, training, providing CDR reports and burning recordings to CD/DVD per subpoena as well as testifying in court per subpoena. Perform investigations assigned by customer on specific inmates, dates, times, locations by listening to call recordings, burning recordings to CD and writing up an investigative report based on call recordings Provide operations support for following: site surveys, pre-bid meetings and sales conferences. Travel within assigned territory maintaining assigned sites and assisting with coverage in non-assigned territory when necessary. Gather, update, record, and maintain data and/or statistics. Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information. Ticket Administration: required to document ticket assignments daily with proper on site, travel times and updates or status. Interfaces with multiple departments and/or organizations for problem solutions. Maintains company or personal vehicle ensuring the following items are current & operational: routine maintenance, inspection sticker, registration sticker & repairs. Troubleshoots situations where standard procedures have failed in isolating or resolving problems. May be required to assist in consulting, giving technical support to or training client personnel on Securus products & services. Maintains inventory of equipment and tools . Voice Biometrics Enrollment and Re-Enrollment OTHER FUNCTIONS AND RESPONSIBILITIES (NON-ESSENTIAL) Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems reported. Often used as primary point of contact for all Securus Related Issues Assist in resolving Friend and Family ITS issues. Work under general supervision Collect and maintain coin phones. Perform other duties as assigned. ACCOUNTABILITIES Maintain and submit the following as needed: weekly timesheets, service ticket closing information, equipment & tool (truck stock) inventory, preventative