GM Financial Global SQL Database Administrator II in Arlington, Texas

The Global SQL Database Administrator II, under the general direction from the Lead and Manager, will assist in the planning, design, implementation, and support of SQL Servers and/or desktop platforms. This individual will be responsible for attending project meetings when necessary and assist in gathering and documenting infrastructure and security requirements. This individual will also become familiar with all compliance, regulatory and security requirements adhering to all corporate policies and standards. This person needs to be experienced in technology with good planning and coordination skills. An energetic, solution minded personality with drive, attention to details and excellent communication skills will be needed for success in this position.


  • Collaborates with external and internal customers to analyze information needs and functional requirements and deliver the artifacts as needed.

  • Must have high attention to detail, be well organized and be a self-starter.

  • Must be able to work with limited to moderate direct supervision.

  • Contributes to the development of RFPs/SOWs and participates in the vendor selection process.

  • Escalates complex or consequential issues to management.

  • Identifies and directs changes through appropriate review and approval mechanisms.

  • Understands and promotes the GM Financial policy on Treating Customers Fairly (TCF) to ensure ongoing adherence to all relevant compliance regulations that may govern the GM Financial business and complete all regulatory knowledge training where applicable in a timely fashion.

  • Effectively communicates current status of all projects, problems, and issues to the department management team.

  • Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks.

  • Plan, prioritize, and provide vision and schedules for assigned software and / or hardware changes.

  • Attend departmental, project and general meetings and effectively represent current status as appropriate.

  • Execute operational support of corporate, branch and service center operations and all associated server hardware and software.

  • Ensure that all servers are running at optimal capacity.

  • Study and analyze the performance and capacities of the systems and peripheral equipment/systems and prepare plans for future expansion and upgrades.

  • Participate in company provided training and perform independent training as appropriate.

  • Resolve incident management tickets as they arise and ensure timely resolution.

  • Provide technical support for projects as directed

  • Manage SQL Server 2008R2/2012/2014 for the Enterprise. Assist with the design, implementation and support of a highly available SQL Server infrastructure platform.

  • Provide support for Microsoft SQL Server for end users, application and administration teams.

  • Configure failover cluster in Windows Server 2008 R2 and in Windows Server 2012 R2 to support SQL Server instances.

  • Provides systems metrics, root cause analysis and proactive monitoring and communicates any performance degradation to management.

  • Collaborate with team members to develop and maintain professional network and business relationships with vendors, peer organizations, and other business contacts.

  • Assist with new technology research in order to stay abreast of the latest developments in ITS technology, trends, and knowledge, and legislation.

  • Assist with making changes to server platform designs as required.

  • Assist the team in determining the direction and enhancement of systems to meet the needs of the organization.

  • Identify and evaluate third party vendors, technology, or processes for integration with GM Financials technology and equipment.

  • Perform selected product research as directed.

  • Participate in an on-call support rotation for providing after-hours support.

  • Perform other duties as assigned.


  • Reports to: Global SQL Database Services Manager

  • Direct Reports: No


  • Knowledge and understanding of industry trends and new technologies and ability to apply this to day-to-day work activities

  • Knowledge of enterprise platforms and operating systems as well as knowledge of key business functions and processes

  • Intermediate level knowledge of SQL Server and Windows Clustering

  • Design, Implement and troubleshoot complex Windows and SQL Server environments

  • Intermediate knowledge of Windows Server and Desktop operating systems.

  • General knowledge of desktop and server virtualization technologies.

  • Intermediate knowledge in SQL Server 2005-2014 including Reporting Services, Integration Services, Analysis Services, and SQL Networking configuration.

  • Intermediate knowledge of writing SQL/T-SQL queries and stored procedures, using Dynamic Management Views for troubleshooting, and automating SQL management.

  • Intermediate knowledge of multi-server management features of SQL Server


  • Possess critical thinking and analytical skills with an ability to evaluate complex problems and issues quickly and accurately in order to recommend or take the most appropriate course of action.

  • Ability to approach problems with an open-mind and create new and innovative ideas and methods.

  • Ability to think strategically and perform risk analysis.

  • Ability to balance priorities in order to meet multiple requirements and deadlines while ensuring priority objectives receive proper emphasis.

  • Ability to accept change and adapt to organizational change and shifting priorities.

  • Effective time management and prioritization skills.

  • Able to think and react positively and professionally when faced with obstacles.

  • Ability to communicate effectively, and must foster open communications with team members and our end user community.

  • Good interpersonal skills with an ability to work well with others in teams and collaborative work situations.

  • Willingness and ability to build on others ideas.


  • Minimum 5 years of experience in information technology.

  • Minimum 5 years of experience with SQL Server and supporting features

  • Experience with windows clustering and experience with multi-site clustering desirable

  • Minimum 5 years managing windows application servers

  • Bachelor’s degree in computer science or equivalent work experience in IT is preferred.

  • Experience in dealing with multiple business units and diverse employee population.


  • Normal office environment; may be stressful at times. There may be a requirement to occasionally work a flexible schedule with the possibility of working long hours.

  • This list is not exhaustive; you will be expected to carry out any other duties that are deemed reasonable in relation to your position.

Requisition ID: 2017-29187

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