TAD PGS, Inc. Applications Administrator in Austin, Texas
TAD PGS, INC. is currently seeking an Applications Administrator II for one of our clients in Austin, TX.
The Applications Administrator II reports directly to the Manager of Technology Systems working within the Transit Systems team and focuses primarily on the support and assistance in leading operations of large technology systems, made up of hardware, software, and equipment. This position is responsible for the installation, support, and monitoring of large technology systems for our client's Assists in leading and provides technical support to analyze, design, test, document, implement and manage systems. Ensures reliability, stability, state-of-good-repair preventive maintenance and maximum up-time of large technology systems.
Be customer-service focused. Build positive and constructive relationships with business areas, customers, understand their needs, problems and provide timely communication and service.
Assist in leading and the support of account management, upgrades, software patches, system configuration and administration, troubleshooting, testing, and daily monitoring.
Partner with business to undertake full IT ownership of the systems and projects assigned and become proficient in the technical and functional aspects of the system.
Provide technical support and leadership assistance on projects. Successfully support and assist in leading tasks or projects as assigned. Provide leadership assistance and support in working with technology vendors and implementation partners to implement technical solutions.
Provide periodic reports to management.
Develop and ensure updates to technical and/or user documentation. Train users on systems and processes. Support and provide leadership assistant in efforts to encourage system use and adoption with the business areas. Act as an advocate and advisor for the application of technology solutions to the agency.
Provide support and assist in leadership in proactively setting up and managing systems in excellent working condition through implementation and monitoring of alerts, regular maintenance activities, performance tuning, software updates and patches. Provide support and assist in leadership in working with internal IT teams and technology vendors to ensure all systems are available and secure on a 24 by 7 basis.
Support and assist in leading efforts in system security by ensuring compliance to security standards and policies, monitoring access privileges, conducting risk assessments, investigation of suspicious activities, and remediation of identified security threats or risks.
Document test cases and perform comprehensive testing during implementation and upgrades.
Support and assist in leading the planning and undertaking of periodic risk analysis of systems and mitigate risks wherever possible. Support and assist in leading the planning and testing of disaster recovery. Support and assist in leading implementing, monitoring and verifying backups. Lead resolving issues.
Follow change management and change control processes to plan and deploy system changes. Perform change-impact analysis. Communicate changes to business areas and IT.
Research, develop and implement IT standards and best practice policies and procedures.
Support our client’s safety culture by following safety and security policies, considering safety in every action and reporting safety and security concerns.
Perform other duties as required and/or assigned in support ofour client's Strategic Goals and the IT Vision, Mission, and Objectives aligned to these goals.
Participate in on-call rotation for after-hours IT support.
Be responsible in maintaining a safe working environment at all times.
Education and Experience:
Bachelor’s degree in Computer Science or related field. Additional experience may substitute for degree on a year for year basis up to four years.
Four (4) years experience in Information Technology or related field desired.
Three (3) years of experience in supporting technology systems.
One (1) year of experience in supporting large technology systems.
Experience in troubleshooting, analyzing logs, utilizing debugging tools, obtaining technical assistance from software and/or database vendors or via advanced search on the web and timely resolution of technical problems for large technology systems.
Certification relevant to specialized technology systems.
Experience with direct end user support in a customer service role. Demonstrated dedication to customer service.
Experience with transportation related systems preferred.
Or an equivalent combination of education, experience, knowledge, skills, abilities, and other characteristics consistent with the required qualifications for 8 years total required education and experience.
Knowledge, Skills and Abilities:
Excellent organization abilities, analytical skills and communication skills including the ability to effectively communicate technical information to a non-technical audience.
Be self-motivated and seek opportunities for continuous process improvement. Be a catalyst and a willing participant of organizational changes.
Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, vendors, contractors and undertake duties and tasks as assigned without close supervision.
Ability to be a positive and constructive contributor in a team based environment.
Knowledge of Information Systems Implementation Lifecycle desired.
Ability to effectively manage multiple priorities and diverse groups of people and activities simultaneously.
Ability to manage multiple priorities and diverse groups of people and activities simultaneously.
Proficiency using Microsoft Office Suite.
Demonstrated leadership ability.
Ability to be self-motivated and seek opportunities for continuous improvement of IT skills and processes.
Experience with transportation related systems preferred.
Location Austin , TX
Minimum Experience (yrs): 4
Required Education: Bachelors Degree
Recruiter Contact Info:
Recruiter Name: Ondra Montgomery
Recruiter Email: firstname.lastname@example.org
Recruiter Phone: (714) 622-3977
TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve. TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance. VEVRAA Federal Contractor Request Priority Protected Veteran Referrals EOE Protected Veterans/Disability