Aetna EAP Clinical Counselor in Austin, Texas

Req ID: 45359BR


This is a EAP Clinician role for the IB team. Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care. Must hold a clinical license in their state. This position is office based.

Fundamental Components:

Fundamental Components:

Provides telephone triage, crisis intervention and related services.

Assesses members immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.

Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management.

Determines appropriate intervention, action steps in dealing with members situational concerns including members in crisis.

Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and work-life concerns.

Can consist of individual, joint or family sessions.


Demonstrated ability to establish and maintain a high level of customer trust and confidence.

Crisis intervention skills preferred

Strong computer and literacy skills

Call Center experience.

1-3 years of EAP, BH or Social Services exp preferred

Exp in handling mental health and psychiatric care, family situations, relationship concerns.

Familiarity with brief therapy models and MI


The highest level of education desired for candidates in this position is a Master's degree.


Mental Health/Licensed Clinical Social Worker is desired

Mental Health/Licensed Professional Counselor is desired

Mental Health/Marriage & Family Therapist is desired

Mental Health/Licensed Mental Health Counseler is desired


Functional - Information Technology//


Technical - Desktop Tools/Microsoft Explorer/4-6 Years/End User

Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User

Technical - Desktop Tools/Microsoft SharePoint/1-3 Years/End User

Technical - Desktop Tools/TE Microsoft Excel/4-6 Years/End User


Benefits Management/Understanding Clinical Impacts/FOUNDATION

Service/Creating a Differentiated Service Experience/FOUNDATION


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care