Aetna EAP Clinical Counselor in Austin, Texas
Req ID: 45359BR
This is a EAP Clinician role for the IB team. Responsible for provision of telephone-based consultation, counseling and informational services to members. Provides one-time or ongoing counseling and lifestyle management services, leveraging the outcomes tools in support of optimal care. Must hold a clinical license in their state. This position is office based.
Provides telephone triage, crisis intervention and related services.
Assesses members immediate clinical needs and utilizes appropriate clinical tools to identify and provide services.
Engages members and provides immediate support and assists with coping skills to address ongoing lifestyle management.
Determines appropriate intervention, action steps in dealing with members situational concerns including members in crisis.
Provides telephone counseling to individuals with a variety of presenting issues including but not limited to mental, emotional, disorders, conditions, addictions, lifestyle management and work-life concerns.
Can consist of individual, joint or family sessions.
Demonstrated ability to establish and maintain a high level of customer trust and confidence.
Crisis intervention skills preferred
Strong computer and literacy skills
Call Center experience.
1-3 years of EAP, BH or Social Services exp preferred
Exp in handling mental health and psychiatric care, family situations, relationship concerns.
Familiarity with brief therapy models and MI
The highest level of education desired for candidates in this position is a Master's degree.
LICENSES AND CERTIFICATIONS
Mental Health/Licensed Clinical Social Worker is desired
Mental Health/Licensed Professional Counselor is desired
Mental Health/Marriage & Family Therapist is desired
Mental Health/Licensed Mental Health Counseler is desired
Functional - Information Technology//
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Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User
Technical - Desktop Tools/Microsoft SharePoint/1-3 Years/End User
Technical - Desktop Tools/TE Microsoft Excel/4-6 Years/End User
Benefits Management/Understanding Clinical Impacts/FOUNDATION
Service/Creating a Differentiated Service Experience/FOUNDATION
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Health Care