ATOS IT Services & Solutions, Inc. Job Details in AUSTIN, Texas
Job DetailsNetwork Service Delivery Mgr
US - TEXAS - AUSTIN, US - TEXAS, USA
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US - TEXAS
US - TEXAS - AUSTIN
Atos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers a variety of services including: Business & Platform Solutions, Infrastructure & Data Management, Technology Transformation Services, BPO, Cloud and Big Data & Cyber Security. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Healthcare, Manufacturing, Media, Utilities, Public Sector, Technology, Retail, Telecommunications, and Transportation.Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline.
Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities.
For more information, please see the Atos corporate web site: www.atos.net.
Atos has an Affirmative Action Plan in place and is an
Equal Opportunity Employer: disability/veteran
Primary Duties and Responsibilities:
-Takes overall responsibility for the delivery of Network service functions. Ensures that the services managed are monitored and maintained to high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
-Uses negotiating skills and personal presence to represent the account at a high level, both externally and internally, formally and informally, establishing confidence and respect both for the functions represented and as an individual.
-Advises and influences business clients and customers, at management level regarding the delivery, costs, availability and functionality of services and systems and develops an effective partnership with suppliers and customers.
-Ensures that service level agreements, contracts and negotiations with both internal and external suppliers are aimed at meeting the business needs of the account, by providing a value for money service, in terms of standards, quality, efficiency, safety, performance and cost effectiveness.
-Takes responsibility for the financial and staffing aspects of operational management, service delivery and project management as well as the full range of technical considerations involved.
-Takes responsibility, at a senior level, within an operational environment, for setting targets, monitoring performance, and managing the service in an efficient and effective manner.
-Ensures that the necessary processes and procedures are in place to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major outage, providing continuity of service to the accounts customers.
-Other duties as assigned.
Experience in IT infrastructure service delivery management support in an enterprise environment particularly in the Network management space.
Strong technical skills in the areas of consideration
Strong troubleshooting skills
Strong written communication and documentation skills
Strong verbal communications skills
Strong customer relations skills
Able to manage multiple projects and tasks, work effectively in a rapidly changing environment and meet overlapping deadlines
Bachelor’s Degree in Computer Science or related discipline or equivalent job experience
ITIL or various technical certifications a plus
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