ATOS IT Services & Solutions, Inc. Job Details in DALLAS, Texas

Job DetailsSolution Architect - Service Desk


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Position Type


Job Area

Service Delivery

Job Type

Full Time



Company Information

Atos is a leader in digital services with annual revenue of € 12 billion and 100,000 employees in 72 countries. Serving a global client base, Atos offers Consulting & Systems Integration, Managed Services & BPO, Cloud, Big Data & Cyber-security solutions. With deep technology expertise and industry knowledge, Atos works with clients across many business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public Sector, Retail, Telecommunications, and Transportation.Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. In addition, Atos is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Bull, Canopy, Unify and Worldline.

Atos offers a broad professional perspective and the opportunity to build a rewarding career across either the technical or business paths. With our worldwide presence and our broad range of professional services, Atos provides training programs across all our competencies and markets worldwide for employees in all stages of their career. In addition, we offer programs that are focused on engaging and developing people who are at the beginning of their career through internships and graduate opportunities.

For more information, please see the Atos corporate web site:

Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin veteran status, disability or other factors protected by law.

Job Description

As a Solution Architect you are responsible for developing frameworks, tools, methods, and solutions to advance and support practice area growth within your field of expertise. You are recognized as the subject matter expert both internally and with customers developing complex ITO technical solutions as part of an overall solution framework and engagement team. This role will translate client needs into specific technical requirements that are agreed upon contractually and with the line of business members ultimately responsible for operating them; including conceptual services design, detailed costing, contractual statement of work, and SLAs.

Responsibilities and Position Description:Overall you will:- Design and Architect End User Support Services including Service Desk, On-site Support and Lifecycle Services with supporting technologies while meeting Clients budget and RFP/RFI Requirements. Including the following:- Develop the tools, methods and requirements to accurately assess risk, value, and architectural direction of opportunities within area of expertise - Create technical and services solutions that are market competitive as well as targeting specific client needs- Identify & design innovative options for existing client contracts to ensure client retention during renewal periods- Develop "blueprint" technical solutions in both pre-sales, and where appropriate, post sales initiatives- Develop the transformative storyboard translating client’s journey from Current Mode of Operation through Future Mode of Operation in alignment with the client’s business objectives - Remain current with new technologies and innovations and recommend new technologies when appropriate. Primary focus should be on integrating automation based on client’s requirements & budget allowance.- Maintain certifications relevant to job role- Understand Atos’ offshore plans & strategies and implement accordingly in solution designs- Create and maintain vendor relationships to stay abreast of technology and maximize opportunities for utilizing these technologies and creating a competitive advantage- Procure costing information and quotes as necessary for the technical solutions designed- Contribute to technical presentations, Bill(s) of Material, and Scope of Work contracts for clients, partners and prospects- Assist in Support of Business Development opportunities as requested - Serve as the key interface to Service Delivery to assure solution acceptance

Key Relationships & Interfaces:

  • Daily opportunity - centric leadership will come from Sales leads, Solution Directors, Finance Directors and Bid Managers.

  • Expected to provide opportunity-centric Subject Matter Expertise within field of expertise to members of the solution and costing teams.

  • Key focus is on developing credibility with clients in face-to-face situations; this is a client facing role.

  • Establish good working relationships with all delivery contacts within area of focus


Job Requirements

  • 5-10 years operational experience in their practice field (Service Desk, Deskside Support, Networking, Technical Integration)

  • Proven communication skills (written and verbal)

  • Complex or large deal bid experience on national or global basis

  • Team Building and Team Selling Skills

  • Negotiating Skills

  • Detailed IT experience/background

  • Excellent communication skills (written and verbal)

  • Ability to create and apply costing and pricing concepts

Bachelor or Equivalent Degree

Advanced certification in practice area

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