Two95 International Inc. Linux Customer Support - (Night Shift) - Dallas, TX in Dallas, Texas

Tittle: Linux Customer Support

Location: Dallas, TX

Position: Full Time

Visa: USC/GC

Salary: Market + Benefits

Essential Duties:-

• Serve as tier 2 & 3 support to the tier 1 support desk

• Bachelor's Degree in Information Technology

• 5 years experience in Customer Service (email and phone)

• 5 years experience in Advanced server troubleshooting

• Professionally resolve escalated issues via trouble ticket, phone, and chat Required Experience

• Operating Systems – Windows Server, Red Hat, Fedora, BSD, Debian, Ubuntu

• Web Server software – Exim, Sendmail, Qmail, FTP, SSH, Cpanel, Plesk, Helm, Virtuozzo, VMware, Bind, PHP, MySQL, MSSQL, Postgres

• Server Security – rkhunter, chkrootkit, iptables

• Network Storage – ISCSI, NAS, Remote backup

• Networking and Security – Network troubleshooting (arp, routes, DNS, etc.) firewall management

• Advanced server troubleshooting experience – multiple years

• Customer Service (email and phone) – multiple years

• 1st, 2nd, and 3rd shift openings available.

Requirements

Preferred skills/experience:-

• High School Diploma/GED

• At least 2 years experience in Customer Service (email and phone)

• Basic knowledge in Operating Systems – Windows Server, Red Hat, Fedora, BSD, Debian, Ubuntu

• Basic knowledge in Web Server software – Exim, Sendmail, Qmail, FTP, SSH, Cpanel, Plesk, Helm, Virtuozzo, VMware, Bind, PHP, MySQL, MSSQL, Postgres

• Basic knowledge in Network Storage – ISCSI, NAS, Remote backup

• Basic knowledge in Networking and Security – Cisco switches, routers and firewall management

• At least 2 years experience in Advanced server troubleshooting

Benefits

Salary + Benefits