Texas Tech University Information Technology Sr Specialist in El Paso, Texas

Information Technology Sr Specialist

Requisition ID 11992BR

Work Location El Paso

Org Level 1 Texas Tech Unv Hlth Sci Ctr El Paso

Campus HSC - El Paso

Department Information Services Elp

Position Description Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.

Major/Essential Functions

  • Maintain the security and protection of electronic information resources to include computers, network, software and data

  • Provide technical support for Helpdesk calls

  • Complete and document work orders as assigned within same business day

  • Issue pagers; keep accurate records and assist with pager maintenance

  • Maintain software approval procedures, requests and service-level agreements

  • Manage the distribution of eRaider accounts.

  • Maintain service delivery performance metrics.

  • Manage outside resources to accomplish tasks and projects in a time frame given by supervisor

  • Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education

  • Performs other duties and tasks as may be assigned from time to time, consistent with established verbal and written policies, procedures, and schedules

Occasional Duties

  • Participate in team projects

Required Qualifications

  • High school plus five years experience. Additional education may substitute for experience on a year for year basis

Preferred Qualifications Position Specific Qualifications:

  • Excellent written and verbal communication skills with the ability to make difficult concepts easy to understand

  • Ability to work flexible schedule; day, night, weekends and holidays

  • Strong attention to detail and accuracy

  • Tale a logical and systematic approach to problems and situations

  • Knowledge of common applications such as antivirus, email, Microsoft Office 2010 and 2013, Microsoft products and Adobe products

  • Experience on Windows-based PC's and in supporting Windows XP and Windows 7 Operating Systems

  • Limited experience with MAC's

  • Ability to excel both independently and as a team member in a lively, collaborative environment

  • Ability to understand and follow direction

  • Ability to effectively manage multiple priorities and meet deadlines

  • Ability to coordinate and adjust work load effectively

Preferred Knowledge, Skills and Abilities:

  • Helpdesk experience

  • Windows 7, 8 and 10 OS experience

  • Remote support experience

  • MAC OS X experience

  • Remote support experience

EEO Statement As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Does this position work in a research laboratory? No

Required Attachments Resume / CV

Optional Attachments Professional/Personal Reference

Transcript

Other Documents Supporting Qualifications

Job Type Full Time

Pay Basis Hourly

Minimum Hire Rate 12.42

Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Travel Required None

Shift Day

Grant Funded? No

Job Group Technical/Paraprofessional

Removal Date 10/23/2017