Apache IT Customer Support Analyst II in Midland, Texas

Apache Corporation is one of the world's leading independent oil and gas producers. The company has a six-decade record of profitable growth, and is differentiated by its #1 position around the world, entrepreneurial culture and deep operational focus.

The IT Customer Support Analyst II is responsible for providing high quality Tier I and II support for Permian Region employees and contractors in the Midland office and Permian area field office locations.

Responsibilities:

  • Candidate will be responsible for providing courteous and efficient technical support to customers using the application Service-Now to manage end-user support requests.

  • Work and collaborate regional IT team and our corporate IT support teams.

  • Perform technical troubleshooting for software and hardware issues in a Windows 7 and Windows 10 environment, including Office 2016, Microsoft Skype for Business, Citrix and industry related software.

  • Perform configuration, deployment and troubleshooting of hardware:

  • Laptops, desktops, workstations, VOIP phones

  • Copiers, printers, plotters

  • Mobile devices

  • Provide assistance in troubleshooting network/communications issues

  • LAN, WAN, Wireless, Radio communications

  • Provide assistance and support for audio and video conferences

  • Develop and document IT procedures

  • Travel to field offices for support and training as necessary

  • Work as part of an on-call rotation

Job Qualifications

Qualifications:

  • Bachelors’ degree in Information Technology or related field

  • Computer software and hardware certifications a plus

  • Strong interpersonal and communication skills

  • Excellent organizational and time management skills

Skills Required:

  • Must have thorough understanding of PC hardware, operating systems, applications and their interaction

  • Candidate must have experience supporting:

  • Windows 7, Windows 10

  • MS Office Suite, Internet Explorer

  • Applications in a Citrix environment

  • Basic understanding of networking, TCP/IP

Requisition ID: 2017-4770

External Company URL: http://www.apachecorp.com