Blue Cross and Blue Shield of Illinois, Montana, N Assoc Infra Exec Support Anl in Richardson, Texas
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants.We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "my account" and click on "View your job submissions".
As the healthcare industry continues to rapidly transform, our IT team conceives, develops and delivers impactful technology solutions to support access to quality, affordable healthcare for our members. We are driven by our collective company purpose: To do everything in our power to stand with our members in sickness and in health®. Our IT team unleashes the power of this purpose through technology. We come to work every day to make a difference, and we deliver the highest quality and best solutions to our members.
Job Purpose: This position is responsible for bringing advanced problem-solving in order to craft solutions for the executive leadership team "white glove"; supporting troubleshooting hardware, software and network relates issues; diagnosing equipment and address configuration issues; performing a broad range of ITG support for executives; performing a broad range of ITG support for special off-site events; liaising with other groups in the ITG organization and strategic vendors to fully resolve issues; providing executive event, town-halls, all hands and technology support; provide AV, streaming, media, communication and video services for executive events and meetings.
Required Job Qualifications:
- Bachelors Degree OR Technical Certification and/or College Courses and 2 year Information Technology experience OR 4 years Information Technology experience.* Knowledge of ITIL v3 framework and ITSM systems.* Knowledge of ITSM systems.* Knowledge of workforce enablement technologies.* Experience working in technologies related to Workforce Enablement in supporting installation, troubleshooting, and daily support for executives.* Infrastructure domain knowledge and required technologies including 3rd party solutions.* Ability to drive the use of analytics to improve service, availability, and customer interactions.* Drive incident resolution and issues escalated by executives.* Experience working with executives in diverse situations to install, troubleshoot, resolve open items.* Provide front line executive support for a majority of incidents/problems.* Drive service introduction for new capabilities (simple/medium).
Preferred Job Qualifications:
Bachelor's degree in relevant field (IT, Engineering) or equivalent career experience.
CB *CA LI-Post
Location: TX - Richardson
Activation Date: Thursday, July 27, 2017
Expiration Date: Saturday, September 30, 2017