Tesoro Lead Knowledge Management Specialist in San Antonio, Texas
Requisition ID: 61341
Responsible for ensuring efficient organizational performance through gathering, sharing, and storing information, including web content management. Analyzes business processes and gathers information across an organization to determine the most effective platforms for sharing and storing knowledge. Collects and integrates information, data, and content from departments and functions within the organization. Records and digitizes information, and ensures that it is stored safely and is secured through encryption or an antivirus. Produces reports and business intelligence for improving processes, products, or services. Provides EDUCATION and training to end users on front end knowledge management system and reports. Provides content updates on knowledge management portals or sites.
Creates and administers learning content in Workforce Performance Builder (WPB) AKA Enable Now
Develops and manages department and project SharePoint collaboration spaces
Authors training materials (eLearning, concepts, simulations, work instructions, quick reference guides, instructor guides, and exercises)
Defines standards for the use of and organization of content on WPB, SharePoint and other systems as the need arises
Partners with Project Managers to integrate project training activities into project plans and supports efforts.
Creates and administers knowledge bases of FAQ’s, Lesson’s Learned, Risks, and Issues
Manages knowledge sharing events –scope and manage the successful execution of knowledge sharing events including seminars/webinars, workshops, conferences, and peer learning sessions
Identifies and curates technical content – in collaboration with technical experts, research, design, and implement technical content strategies to ensure that the right knowledge is getting to the right people at the right time (and in the right way)
Interfaces with and reports on status of other Learning & Development and Knowledge Management activities within the organization
Bachelor's degree in Computer Science, Organizational Development or related field of study.
3+ years of experience leading technology-based learning and collaboration projects using eLearning development tools (e.g., uPerform, Storyline, Adobe Captivate, UPK, Assyma, Articulate, WPB (Enable Now)
Working knowledge of development phases of the Software Development Life Cycle
Working knowledge in multimedia production and editing software (e.g., Photoshop, Premiere)
Working knowledge of Business Analysis concepts
Strong written and verbal communication skills
Tesoro Corporation, a Fortune 100 company, is a leading independent refiner and marketer of petroleum products with a strategically focused presence in the western United States. Tesoro, through our subsidiaries, owns and operates seven refineries with a combined capacity of over 895,000 barrels per day. Our retail-marketing system includes over 2,400 retail stations under the ARCO®, Shell®, Exxon®, Mobil®, USA Gasoline™, Rebel™ and Tesoro® brands. Our full-service logistics business, a master limited partnership formed by Tesoro Corporation as Tesoro Logistics LP (TLLP), owns and operates 4,000 miles of crude oil, refined products and natural gas pipelines; 29 crude oil and refined products truck and marine terminals; 15 million barrels of storage capacity; two crude oil rail facilities; and four natural gas processing complexes. Headquartered in San Antonio, Texas, our operations span 18 states.
Our strength lies in our investment in employees and in their future. We measure success not only by the products we bring to our customers, or the financial results we deliver to our shareholders, but also by remaining true to our core values of safety and environmental stewardship, respect and integrity.
Discover your strengths and invest in your future by applying today.
Employees must be able to perform the essential functions of the job with or without reasonable accommodation.
Equal Opportunity Employer: Vet / Disability
Posting Notes: || San Antonio || Texas || United States (US) || SF:LI-JR-2 || |Information Technology || 78259 ||If you require a reasonable accommodation for any part of the application process, please contact the Tesoro HR Department at TalentAcquisition@tsocorp.com. Note that we review resumes and applications only for posted positions.An Equal Opportunity EmployerTesoro will take the necessary action to ensure that applicants are treated without regard to their race, color, religion, sex, age, disability status, national origin, sexual orientation, genetic information, gender identity, protected veteran status or other protected status under applicable employment law.