CVS Health Sr Analyst- Telecommunications in San Antonio, Texas

Position Summary:

As Telecom Senior Analyst you are responsible for the implementation and maintenance of telephone hardware and software in a very complex and high paced, multi-tasking environment. This position is responsible for the implementation of telephony applications and hardware pertaining to the Avaya PBXs, adjuncts, and including Avaya AES and Avaya CMS. Knowledge of Cisco CUCM is also a plus.

The duties include add, moves and changes for telephone systems providing support to all CVS Enterprise locations. This position is responsible for hands on implementation at remote facilities, including vendor management to ensure specifications are maintained and the architectural design is adhered to. This position installs media gateways and servers, IP sets, and sets IP scopes.

This position is responsible for working with the network infrastructure on QOS issues. This position will be on a 24 x 7 rotation, providing tier support and mentoring the Senior Analysts and Analysts on support issues and project guidance. This position designs system layouts and configurations and plans new product implementations to meet business needs. This position will be responsible for high level pricing and designs for the new customers that we have brought in.

You must have a good knowledge of carrier services and interfaces. We look for someone who has strong interpersonal skills (oral and written), organizational skills documentation and organization skills, be able to think outside the box and be a self starter. Also should be good at problem solving, troubleshooting, mentoring and motivating others, and be a real team player.

Required Qualifications:

  • 5+ years of experience working with Avaya System Installation and Management, Avaya AES installation and management, Avaya IP Telephone, and vector knowledge, and IP design and maintenance.

Technical proficiency in Avaya PBX, Centre Vu Call Management Systems, AES, call recording and Proficiency with MS office applications, Windows operating systems, Linux operating systems, and a multi-site environment.

Preferred Qualifications:

Technical proficiency in Avaya PBX, Centre Vu Call Management Systems, AES, call recording and Proficiency with MS office applications, Windows operating systems, Linux operating systems, and a multi-site environment.

  • Knowledge of Cisco CUCM is a plus.

Education:

Verifiable High School diploma or GED is required.

  • A Bachelor of Science in Information Technology or a related technical field is preferred or equivalent work experience.

Business Overview:

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking AA EEO CVS Health at mailto:AA_EEO@cvscaremark.com

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/