HCA, Hospital Corporation of America Manager of Physician Support Services in Sugarland, Texas

Why HCA?! At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, HCA is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities resulting in more than 26M patient encounters each year. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality.

Additional Facts:*

  • Ranked 63 in Fortune 500
  • Competitive Fortune 100, industry matched salaries and yearly merit increase
  • Computerworld Top 50 Best Places to Work in IT since 2009
  • Named one of the “World’s Most Ethical Companies” since 2010
  • 106 HCA hospitals are on The Joint Commission’s list of top performers on key quality measures Summary of Duties The Manager of Physician Support Services is a working manager that provides managerial leadership in establishing goals and priorities and in the overall management of current physician relations within an HCA division. This position ensures continuity and alignment of the division's Physician Support Team with HCA's corporate IT&S strategies, division IT&S strategic plans, and facility needs, and participates and in the development of guidelines, procedures, and standards for initiatives impacting Physicians. Primary responsibilities include serving as the physician support leader for the division, managing the Physician Support Team, and coordinating consistent support of physicians working within the division. This individual also assists in resolving issues regarding clinical applications, coordinates division-wide testing and implementation of software releases, assists in developing strategies for training and tools for clinical applications across the division, and champions standardization, utilization, optimization and use of best practices in clinical applications. The Manager of Physician Support requires subject matter knowledge of clinical applications and their impact and applicability to the physician population. This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment. Strong written, verbal, and presentation skills are required.

_Duties Include But Are Not Limited To:_ * This manager position will coordinate the EMR and technical efforts needed to support the Physician Services group. __

  • Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division
  • Meets with corporate, division, and facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities
  • Responsible for personnel management, performance reviews, competency development, and coaching of staff
  • Builds and maintains relationships with Physicians, IT&S leaders, and vendors
  • Participates in resource planning and allocates resources to meet goals of the Application Services area, IT&S goals and business priorities
  • Organizes, plans, assigns, and monitors completion of work
  • Leads analysis of organizational needs for development and implementation of clinical applications; interfaces with users to ensure that clinical applications are developed which meet their business and specifications
  • Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met
  • Assists the director in the development of the budget and develops project cost estimates for division and/or facilities
  • Ensures that service resources are assigned for the timely resolution of clinical application incidents and requests
  • Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests
  • Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries
  • Grows the support capabilities for physician support throughout the Division
  • Works with facility and zone Physician Support Coordinators, and broader Application Services Team to implement the division plan for application standardization, utilization, integration, and optimization
  • Promotes system security and patient confidentiality and helps ensure compliance
  • Coordinates the sharing of best practice models, and policies & procedures related to physician support
  • Participates in activities to improve departmental and organizational performance
  • Establishes and maintains relationships with outside vendors of IT&S products, professional organizations, contract employees, co-ops, external auditors, and consultants
  • Builds strong relationships with clinical application users groups across HCA, IT&S managers and directors
  • Participates in special projects as needed and performs other duties as assigned
  • Practice and adheres to the Code of Conduct and Mission and Value Statements

_Knowledge, Skills, and Abilities_ * eClinical Works experience highly recommended and knowledge of IT&S milestones needed to standup a new clinic. __

  • Understands legal guidelines
  • Strong analytical skills and detailed organizational skills
  • Demonstrated ability to proactively identify needs, manage resources, and multi-task
  • Demonstrated ability to communicate effectively verbally and in writing
  • Demonstrated customer orientation
  • Strong leadership and management skills
  • Demonstrated ability to recruit, develop, and retain staff
  • Demonstrated ability to work in stressful situations
  • Competency in basic PC use and required tools _Education_
  • Bachelor's degree or equivalent job experience required _Experience_
  • Three or more years of experience in physician support
  • Experience in large, complex organization or corporate structured environment
  • Experience in team leadership and direct supervision
  • Experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence

Job: *Information Technology

Title: Manager of Physician Support Services

Location: Texas-Sugarland-Field IT%26S - Gulf Coast Division

Requisition ID: 25393-11508