D.R. Horton, Inc. Help Desk Specialist in Arlington, Texas

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for aHelp Desk Specialistfor theirCorporate Information TechnologyDepartment. The right candidate willbe responsible for all Information Technology support activities related to end user hardware and software and other Information Technology related issues.

Essential Duties and Responsibilities

  • Provides phone and in-person support to end users on a variety of Information Technology related issues

  • Researches and resolves hardware and software application problems

  • Documents and tracks the details of the problem, both status and resolution, within the help desk tracking application

  • Follows through and communicates with the user while working the problem and ensures successful and timely completion of the problem

  • Provides assistance with division office moves

  • Administer user accounts for several different computer systems

  • Completes work orders

Education and/or Experience

  • One year certificate from college or technical school; or three to five years related experience and/or training; or equivalent combination of education and experience.

  • Must have extensive experience with Microsoft Windows 7/8 Operating Systems, Microsoft Active Directory, Microsoft SMS/SCCM, Microsoft Exchange 2007/2010, Microsoft Lync, Microsoft Print Services, Microsoft Office 2010/2013, Microsoft Forefront Virus Protection, Citrix Metaframe functionality and ICA clients.

  • JDEdwards experience preferred but not required.

  • AS/400 experience is a plus.

  • Experience with Radmin/VNC/Dameware or other remote connectivity software a plus.

  • Experience with Zeacom, Capterra, Aspect or other call center IVR software a plus.

  • Windows phone support.

  • Experience with Avaya IPO/PBX a plus.

  • A and/or MCICT,MCITP , MCP, MCDST, XP/MCP certifications, Dell Hardware (laptops, desktops and printers) not required but a plus.

  • Must be able to work in a computer data center or around several running computers.

  • Must be able to troubleshoot computer components.

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including vision, medical and dental./Build YOUR future with D.R. Horton,America's Builder./


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Job: *Information Technology

Organization: *Corporate

Title: Help Desk Specialist

Location: TX-Arlington

Requisition ID: 1800951