PPD Desktop Services Technician in Austin, Texas

With some direction, the Desktop Services Technician provides direct technical support to computer system users; Answers complex and difficult questions to resolve computer problems for clients; Provides assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provides desk side support and training for end users.

  • Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

  • Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

  • Conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support

  • Determines computer software or hardware needed to set up or alter system

  • Responds to and diagnoses problems through discussion with clients.

  • Designs and conducts hardware or software tests

  • Assists in inventory control and asset management

Education and Experience:

  • High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification

  • Technical positions may require a certificate

  • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 4 years).

Knowledge, Skills and Abilities:

  • Advanced knowledge of Microsoft Windows operating systems, PC hardware and desktop application products

  • The ability to communicate information and ideas so others will understand

  • Ability to troubleshoot and resolve issues on a desktop platform

  • Strong customer service communication skills

  • Must be able to multi task and pay close attention to detail

Working Conditions:

  • Work is performed in an office or clinical environment with exposure to electrical office equipment.

  • Exposure to high pressure, intense concentration needed

  • Travel required on rare occasions

  • Long, varied hours required occasionally

  • Must pay constant attention to detail-visual, mental

  • Exposure to toxic materials on rare occasions

Physical Requirements:

  • Frequently stationary for 4-6 hours per day.

  • Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

  • Occasional mobility required.

  • Occasional crouching, stooping, bending and twisting of upper body and neck.

  • Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.

  • Ability to access and use a variety of computer software developed both in-house and off-the-shelf.

  • Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.

  • May interact with others, relating and gathering sensitive information. Interaction includes diverse groups.

  • Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration.

  • Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.

  • Regular and consistent attendance.

PPD is an affirmative action employer that values diversity as a strength and fosters an environment of mutual respect. PPD provides equal employment opportunities without regard to age, race, color, pregnancy, national origin, religion, sex, gender identity, sexual orientation, disability, veteran status or other status within any other protected group.

*Job: Information Technology

*Organization: Corporate-United States (CORUS)

*Title: Desktop Services Technician

*Location: Texas-Austin - Metro Center 300

*Requisition ID: 145143