Verizon End User Support Specialist in Austin, Texas
What you’ll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.
If you are looking for an entrepreneurial start-up environment inside of a financially secure company this could be a perfect place for you to land your next career move.
Essential Responsibilitiesand Duties:Provide desktop hardware and software support for Windows and Mac mixed environment.Assist employees in configuring and supporting software applications including MS Office Suite, Webex, anti-virus / spyware, Google Apps plus others.Provide Mobility support for cellphones, tablets, and MiFi devices.Provide telephony support for VoIP system.Provides employees technical support and resolution via email, telephone, chat, and web conferenceProvide training and answer technical how-to questions from employees on the use of systems and applications related to all our internal products and servicesIdentifies, troubleshoots, corrects and /or advises on technical issues on employees computer system or mobile deviceActs as liaison between the employee and VZ HelpdeskProvides Management with daily and weekly status reportsResponds to emails and other correspondence in a timely manner with defined SLA for cases and emailsComplete understanding and application of defined Telogis troubleshooting practices and standardsThorough understanding of all Telogis employee applications, platforms and service offeringsUnderstands and enforces established precedents and policies including escalation procedures and processes.Encourages and promotes adherence to department processes and champions process initiatives and objectivesEnsures all cases and calls consistently meet quality standards
What we’re looking for...
Knowledge/Skills/Abilities:Diploma from College in Information Technology or equivalent technical school3 to 5 years experience in a similar roleFamiliar with CompTia+ troubleshooting practices and standardsExcellent technical, analytical and organizational skillsExcellent verbal and written communications skills with ability to tailor communication and style to differing audiencesAbility to troubleshoot IT issues with some oversightAbility to work on multiple tasks simultaneously with various team members and/or other groups both internally and externallyAbility to effectively engage in high level, self-directed time management and prioritization of workloadAbility to work independently to develop new skills as needed to support new products and applications
Education:IT related technical certifications a plus
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.