TD Ameritrade Command Center Technician I in Fort Worth, Texas

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  • Troubleshoots and develops technical solutions to restore software application and infrastructure failures

  • Applies standard workaround procedures and ensures issues are resolved in a timely fashion

  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources

  • Work hours: 2:30-10:30 p.m. (Mon-Fri)

  • Conduct ongoing, real time monitoring and detection of incidents using state of the art monitoring technologies

  • Prevention of system incidents via the execution of pre-defined inspection scripts to interrogate the health of server operating system, database performance, and evaluation against standard performance levels

  • Verification and logging of batch job execution against defined service levels and the resolution of job failures

  • Gathering of data to support incident classification and performing the necessary analysis to correctly ascertain client impact

  • Execution of defined troubleshooting techniques to analyze system incident symptoms and define the resulting client/associate impact

  • Resolution of system incidents via the selection and execution of appropriate incident solutions and communication

  • 2 year college degree; 4 year college degree preferred

  • MIS or Computer Science major preferred

  • 1 year related work experience

  • Military education or experience may be considered in lieu of civilian requirements listed

  • Training or experience associated with the administration and engineering of technical infrastructure including Unix, Windows, Network Storage, middleware, or database

  • Experience/education centering on Information Technology or Customer Service in a brokerage operations environment

  • ITIL certification preferred

TD Ameritrade is an equal opportunity employer. At TD Ameritrade we believe that people matter. We value diversity and believe that it transcends race, national origin, age, marital status, gender identity / expression, sexual orientation, citizenship status, service in the armed forces, disability, thoughts, ideas and perspectives. Our commitment to building an inclusive culture is aimed at attracting and retaining diverse talent, clients and shareholders to the firm. It's a belief that's core to the success of our organization.