SABIC Engineer, IT Infrastructure Services in Houston, Texas
Position Title Engineer, IT Infrastructure Services
Auto Req ID 8754BR
Relocation Assistance No
Functional Work Area Information Technology
Job Purpose & Responsibilities Job Purpose
Securely deliver IT Infrastructure Services in AMR, according to the specifications agreed with SBUs, Corporate functions, Manufacturing, and IT Organizations
Provide 24/7 reliable and responsive IT infrastructure services across the global landscape of SABICs Business operations to serve its customers in over 5 countries
Accommodate future growth by making infrastructure a facilitating asset when integrating the infrastructure of acquired companies
As a member of the Regional IT team, participate and contribute to the execution of the overall IT strategy to ensure Global IT maximizes its short, medium and long term value to its customers
Formulate and implement plans and budget in line with Global IT strategy and as befitting the department and needs and objectives of SBUs in AMR
Create and manage robust ITIL/ISO standardized procedures across infrastructure solutions and services
Maintain understanding of critical business processes and manufacturing operations
Drive operational excellence
Track and communicate operational metrics (including trending over time) and identify process improvement opportunities
Work with business and service providers to identify and resolve systemic process and/or service delivery issues
Ensure that infrastructure (networks, datacenters, servers and storage) incidents and problems are resolved in a timely and effective manner, and reduced by analyzing root causes, minimizing disruption to business operations and adhering to SLAs on availability and resolution response times
Ensure businesses are aligned with Infrastructure processes and are utilizing appropriate support and Infrastructure management tools (Service desk, Virus Protection, etc).
Optimize the delivery of existing and new services and support the continuous improvement of the infrastructure architecture and design
Perform infrastructure asset (hardware, software and related infrastructure technology) assessments to determine their applicability and value for the enterprise
Ensure execution of firm enterprise and IT policies across the AMR infrastructure team
Facilitate collaboration with application architects, infrastructure engineers, systems administrators, and other technology specialists in project and strategy implementation
Influence and assist with the design, when appropriate, of new alternatives
Ensure 24/7/365 support of systems.
Align with global counterparts in order to achieve standardized operations and leverage subject matter expertise
Participate in teams supporting transformation projects with the businesses, such as technology refresh, consolidation strategies and infrastructure technology rollouts
Manage the operations of a project, providing expertise, encouraging and ensuring teamwork, aligning work processes in order to achieve high performance standards, objectives and employee engagement in a motivated work environment
fully responsible for the successful project implementation according to plan (scope, schedule, dependencies, budget, resources, risk, change management, handover, etc.)
has overall responsibility for planning, directing and coordinating activities pertaining to projects
initiate and drive change management of business processes to enable successful project implementation
manage project related vendors, guide and steer contracted project staffing
ensure compliance of the project to regulation, legislation, standards, processes and procedures in all its activities and across all geographies
Track, manage, forecast and report on the project budget and expenditure for a project.
Forecast and manage resource demands for the project
- Ensure the effective achievement of IT projects and meeting service operating KPIs
Communications and Stakeholder Management
Maintain regular contact with the Regional IT Manager and relevant regional section heads to ensure services are aligned to their needs
Ensure involvement of right stakeholders for major incidents communications and resolution on root cause fixes
Ensure involvement of right stakeholders in pro-active communications regarding scheduled maintenance efforts, planned upgrades & system outages
Align horizontally about the feasibility of the service levels to provide SME input to the stakeholders
Recognize and acknowledge complaints and concerns
Analyze recurring incidents and performance of existing systems, processes, people and ensure corrective actions are taken
Continuously look for opportunities to make the functions processes more efficient
Requirements Minimum Qualifications
- University or Bachelor degree in IT or Electrical Engineering
- 3years experience in IT
Job Specific Skills
Personal Leadership and people management skills
Change management skills
Knowledge of financial planning and capital management concepts
Knowledge of various IT disciplines and expertise in one discipline such as ERP, BA, IM or Infrastructure
Knowledge of policies, procedures, systems and best practices in the diverse areas of IT
Excellent analytical and quantitative skills
Strong ability to remain focused on long-term objectives in light of immediate operational requirements
Strong communication skills
Influencing and Communication for Impact
Drive for results
You must submit your application for employment online to be considered. Please submit your resume using the apply online option on this page.
You must be 18 years or older
You must be willing to take a drug test as part of the selection process
You must be willing to submit to a background investigation as part of the selection process
You must have unrestricted authorization to work in the United States
Country United States of America
State/Province Texas (TX)
General PEOPLE WHO CAN
Weve always believed that it takes special people to make a difference. They need ingenuity, brilliance and the freedom to turn their ideas into reality. At SABIC, this is our culture. We find open-minded, gifted and questioning people. Then we create the conditions for their talent to flourish: fulfilling work environments, state-of-the-art technology and the empowerment they need. So when you work for SABIC, youre the person who can find new solutions and possibilities that change the world for the better.
At SABIC, we know that our success depends on your success. Were committed to nurturing your talent, to help you achieve both your career ambitions and life goals. Weve created tailored training and development programs for our employees which are among the best in the petrochemical industry. This is not a job where you dream about the weekend. This is a job where you dream about how you can change things for the better, for everyone. And this is a company where your dreams can be realized, where your ideas can be made reality, and where what you make can make a difference.
SABIC is a global leader in chemicals headquartered in Riyadh, Saudi Arabia. From making cars and planes more fuel-efficient, to helping conserve the worlds water supply and enabling colorful smartphone cases, we find solutions to the challenges of today to help our customers achieve their ambitions and build a better tomorrow.
Operating in the Americas since 1987, SABIC employs over 5,000 people and operates from 17 office locations and 17 manufacturing sites and technology and innovation centers in Exton, PA; Houston, TX; Mt. Vernon, IN; and Selkirk, NY.
SABIC is committed to creating a diverse work environment and is proud to be an equal opportunity employer and as such will not discriminate in its employment practices, including recruiting and hiring practices, based on a persons race, color, religion, national origin, citizenship, sex (including gender identity, sexual orientation and pregnancy), age, disability, genetic information, veteran status, or other characteristics protected by law.
SABIC is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of SABIC about this opening. All resumes submitted by search firms/employment agencies to any employee at SABIC via-email, the Internet or in any form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of SABIC; no fee will be paid in the event a candidate is hired by SABIC as a result of the unsolicited referral or through other means.