System One Services System Engineer - Storage in Houston, Texas

System Engineer - StorageHouston, TX

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Category:Information Technology

Compensation Range:45.00 - 50.00 Per Hour

Job ID:127646

Date Posted:04/16/2018


System Engineer- Storage


Houston, TX 77019


Pay Rate: $45.00-50.00/HR

Job Type: Temp-Hire


The primary responsibilities of this role will be for the build, configuration, and support of storage systems, including NetApp FAS, NetApp SolidFire, Nutanix Hyper-Converged Infrastructure (HCI), VMware vSphere (when needed), Cisco UCS blade servers, and Cisco Nexus FC switches. Related duties may include management of SMB/CIFS shares, file and folder management, data protection devices, including Cohesity or Rubrik appliances as well as other project related work. This role is required to act as a tier three support engineer, so evening and weekend work may be required.


Level III

  • Leads assigned areas of the IT Systems Infrastructure as well as junior engineers. Provides cross training and offers expert advice. Manages and develops infrastructure documentation.

  • Reviews and designs systems that will support the infrastructure and business applications.

  • Maintains and monitors infrastructure components for latest versions; performs health checks and maintenance, which may require after hours or weekend duties.

  • Mentors junior members of the team while developing rapport, respect, and effective communication with all those interacted with, including IT and business owners.

  • Leads and manages projects through completion while insuring minimal impact to the business and that various requirements and defined expectations are met.

  • Evaluates solutions to meet infrastructure needs and makes recommendations to management for future strategies and tools to accomplish this.

  • Performs third level support of issues in the infrastructure environment leveraging existing knowledge or support from vendors. This may include off hours support when needed.

Knowledge, Skills & Abilities:

  • Ability to troubleshoot a variety of technical problems and own issues through resolution while sometimes needing to engage others for assistance.

  • Knowledge commensurate with experience level of the following programs/systems:

  • Enterprise storage solutions, NetApp FAS or SolidFire All Flash Arrays Design including knowledge of Fibre Channel (FC) zoning and iSCSI protocols

  • Enterprise Backup software and Data Protection appliances, Cohesity or Rubrik appliances, VEEAM, NetApp snapshot and replication tools, including Snap Manager for Exchange (SME), ExaGrid disk arrays

  • Nutanix Hyper-Converged Infrastructure (HCI)

  • VMware vSphere 5.5 or newer Storage concepts, such as VMFS, NFS, etc.

  • Cisco UCS or HP blade servers

  • Disaster Recovery (DR) and Business Continuity (BC)

  • Networking Concepts – VLANs, load balancing, VIPs, etc.

  • Active Directory

  • Public Cloud: Microsoft Azure or Amazon AWS

  • SQL Server 2008 or newer

  • Windows Server 2008/2012/2016

  • Monitoring System Center Operations Manager (SCOM) or other monitoring tools

  • Strong understanding of server and networking fundamentals and concepts.

  • Requires advanced understanding of technical concepts, very strong communication skills both verbal and non-verbal as well as the ability to function as an independent worker.

  • Thorough understanding of client layer 2 and layer 3 networking as well as various network protocols and the ability to assist and train more junior level team members.

  • May have acted as a manager, team lead, or project manager for various projects in an enterprise level setting, if possible.


  • Bachelor degree in Computer Science, Information Systems or equivalent technical training is preferred.

  • Requires a minimum 10 years of directly related experience as a systems engineer using various infrastructure components such as Active Directory, VMware, enterprise storage, networking and other applications listed below.

  • Additional experience as a team lead, supervisor, or project manager is preferred.

  • Longevity in a high level engineering role is required.


  • Microsoft, VMware, Citrix, enterprise storage, and/or security certifications are a plus; existing certifications in some relevant areas of the job as described in the requirements section preferred.

Core / Critical Competencies

  • Demonstrates a Commitment to Service Excellence through Trustworthiness and Integrity

  • Acts within and upholds the Code of Conduct and Dignity Promise Standards while demonstrating corporate values.

  • Is trusted by others; keeps commitments to others.

Promote Innovation

  • Comes up with new ways to look at problems and processes in their work.

Achieve Results

  • Works productively with minimal supervision; achieves work objectives in a timely manner.

  • Works to resolve routine problems promptly and effectively.

Display Adaptability

  • Is open to new and different ways to accomplish work.

  • Responds positively and productively to new initiatives or changes in priorities.

Communicate Effectively

  • Conveys facts and information clearly in written and spoken communications.

  • Shares viewpoints and information openly and listens attentively to others’ ideas and suggestions.

  • Communicates in a timely and effective manner with their manager.

Collaborate with Others

  • Proactively contributes to group objectives; volunteers to help others as needed.

Build Productive Relationships (Internal / External)

  • Relates to others in an open and helpful manner; consistently treats others with respect.

  • Maintains composure in challenging situations.


  • Working a number of evenings every month and available for weekend work, if required.

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