HCA, Hospital Corporation of America Technology Specialist HOU in Houston, Texas
JOB TITLE: Technology Specialist
GENERAL SUMMARY OF DUTIES - Assure that the Patient Account Services obtains maximum benefits information systems network integration. Promote teamwork to meet organizational goals and objectives. Maintain PC Network and Servers to provide maximum systems availability and performance.
SUPERVISOR - Network Manager
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Follow through on all requests for repair and/or software problems from end users
Investigate and resolve issues related to PCs, telecommunications and/or printers
Maintain knowledge of Corporate policies and procedures
Demonstrate the ability to remain current with a rapidly advancing industry involving highly technical
equipment and issues
May require a strong working knowledge of PBS systems, telecommunications, and managerial
concepts in PBX environment.
Manage LAN, WAN, PC, and voice technologies
Continuously make recommendations for process improvements
Trend issues to identify prevention opportunities
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Communication - communicates clearly and concisely, verbally and in writing
Customer orientation - establishes and maintains long-term customer relationships, building trust and
respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies,
procedures and systems
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate
properly, spell correctly and transcribe accurately
Technology skills - Requires knowledge of computer systems, operating systems, networks, and common software packages available to support database and spreadsheet applications. General knowledge of relevant system support and troubleshooting.
Continuing education in data processing related fields preferred
At least 2 years experience in PC maintenance required
Relevant education may substitute experience requirement
CERTIFICATE/LICENSE - N/A
PHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting papers or boxes up to 25 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
Job: *Information Technology
Title: Technology Specialist HOU
Location: Texas-Houston-Shared Services - Houston
Requisition ID: 08948-145261