Texas A&M International University Intern in Laredo, Texas
Texas A&M International University
Office Of Information Technology
Proposed Minimum Salary
Assist with the daily functions of the Office of Information Technology (OIT).
Assist the Help Desk Coordinator with daily functions of the OIT Helpdesk. Troubleshoot PCs, Apple systems and various software applications via phone, chat/remote desk, walk-ins and remote desktop route calls to appropriate personnel. Use sound, independent judgment when performing duties.
Assist users with diverse computer-related and telephone issues. Use Bomgar software to remote connect/chat with users to resolve issues. Verify that all KIOSKs and Digital Signage work properly on daily basis.
Maintain required documentation. Assist at the Help Desk Update workstations with recent patches to current operating system and other applications.
Decommission nonfunctional computers and equipment to surplus. Work on special projects consisting of, but not limited to, physically mounting network and network-related equipment and preparing computers with an updated software image. Maintain inventory of network hardware and communication connections.
Perform other related duties as assigned.
Education and Experience:
- TAMIU student with a major in Information Systems, Computer Science, or related field.
Knowledge, Skills and Abilities:
Strong computer Knowledge, including Outlook, word, and Excel. Must possess excellent customer service and teamwork skills.
Ability to communicate effectively, orally and in writing. Ability to interact effectively and professionally with the general public. Ability to plan, organize, and prioritize work, as well as attend to detail. Ability to manage multiple tasks, projects, and assignments and meet deadlines. Ability to resolve problems by analyzing, recommending, and implementing changes.
Completed application must include a letter of interest and a list of 3-5 references.
If selected for an interview, a skills assessment will be conducted.
Temporary position, subject to funding and/or need.
Proposed Salary; $10.50 hourly
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.
Texas A&M International University (TAMIU) is an international university, poised at the Gateway to Mexico and serving as the cultural and intellectual hub of a vibrant multilingual and multicultural community.
TAMIU provides over 7000 students with a learning environment anchored by the highest quality programs, built on a solid academic foundation in the arts and sciences. To fulfill its mission, the University offers a range of baccalaureate and masters programs and the Doctor of Philosophy degree in International Business. Programs focus on developing undergraduate and graduate offerings with a progressive international agenda for global study and understanding across all disciplines.
TAMIU prepares students for leadership roles in an increasingly complex, culturally diverse state, national, and global society. Through instruction, faculty and student research, and public service, TAMIU improves the quality of lives for citizens of the border region, the State of Texas, and national and international communities.
Texas A&M International University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
If you need assistance in applying for this job, please contact (956) 326-2360.
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